Privacy Policy
Last Updated: January 17, 2026
At Mani Me ("we," "our," or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our parcel delivery services and mobile application.
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Shipping Information: Sender and recipient names, addresses, phone numbers, and delivery instructions
- Payment Information: Credit/debit card details, billing address (processed securely through Stripe)
- Identity Verification: Government-issued ID when required for customs or security purposes
- Communication Data: Messages, feedback, and support requests you send to us
1.2 Automatically Collected Information
When you use our services, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Location Data: GPS location (with your permission) for pickup and delivery services
- Usage Data: How you interact with our app, features used, and time spent
- Log Data: IP address, browser type, pages visited, and access times
2. How We Use Your Information
We use your personal data to:
- Process and deliver your parcels from the UK to Ghana
- Provide real-time tracking and delivery updates
- Process payments and prevent fraud
- Communicate with you about your shipments
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Comply with customs and legal requirements
- Send marketing communications (with your consent)
3. Legal Basis for Processing (GDPR)
Under UK GDPR, we process your data based on:
- Contract Performance: To fulfill our delivery services to you
- Legitimate Interests: To improve services, prevent fraud, and ensure security
- Legal Obligations: To comply with customs, tax, and regulatory requirements
- Consent: For marketing communications and optional features
4. Data Sharing and Disclosure
We may share your information with:
- Delivery Partners: Drivers and logistics partners who deliver your parcels
- Payment Processors: Stripe for secure payment processing
- Customs Authorities: UK and Ghana customs for clearance purposes
- Service Providers: Cloud hosting, analytics, and communication services
- Legal Authorities: When required by law or to protect our rights
We never sell your personal data to third parties for marketing purposes.
5. International Data Transfers
Your data may be transferred to and processed in Ghana and other countries where our partners operate. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK ICO
- Data processing agreements with all third parties
- Encryption of data in transit and at rest
6. Data Retention
We retain your personal data for:
- Account Data: As long as your account is active, plus 2 years
- Shipment Records: 7 years for tax and customs compliance
- Payment Records: 7 years as required by financial regulations
- Marketing Preferences: Until you withdraw consent
7. Your Rights Under UK GDPR
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time for consent-based processing
To exercise these rights, contact us at privacy@manimeapp.com.
8. Data Security
We implement robust security measures including:
- 256-bit SSL/TLS encryption for all data transmission
- Encrypted storage of sensitive data
- Regular security audits and penetration testing
- Access controls and employee training
- Secure data centers with physical security
9. Cookies and Tracking
Our website uses cookies and similar technologies. See our Cookie Policy for details.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or app notification. The "Last Updated" date indicates the most recent revision.